Q What's the warranty of HARVARD LASER ?

A   1. Machine machinery parts is 2 years under normally operating machine according to user manual;
  2. Laser lens and mirrors warranty is 3 months;
  3. Electronic spare parts (motors and motherboard and laser power supply) warranty is 12  months;
  4. Damage spare parts for laser engraving machines(water pumps, water protective, red dot  system, lens limit....) will be sent to you free charge with machine.

Q What's the QC system of HARVARD LASER?

A   1. Skilled and strict Quality Inspection Team is available during the material purchasing and production procedure;
2. Random sample testing by Quality Control;
3. Machines can Be Traced ;
4. Certified according to ISO 9001 and ISO 14001;
5. Certified according to CE and FDA standards.

Q What's the privacy of HARVARD LASER?

A 1. None of your personally identifiable information ( such as your name , address , email address ,bank info ,etc ) will be disclosed or shared with any third parties;
2. Contact: All of your inquiries or questions or helps will be answered within 24 hours, even in holiday. Also, please feel free to call us if you have any emergency questions.

Q What's the payment terms of HARVARD LASER?

A 1. 30% T/T paid in advance as deposit, the balance paid before shipment;
2. Irrevocable L/C at sight;
3. West Union.


Q What's the pre-sale service of HARVARD LASER?

A1. 12 hours quick pre-sale response and free consulting;
2. Any kind of technical support are available for users;
3. Free Sample Making is available;
4. Free Sample Testing is available;
5. Progressing solution design will be offered to all the distributor and users.

Q What's the after-sale service of HARVARD LASER?

A 1. 12 hours Quick Feedback;
2. "Training Video", "Instruction Book", and "Operation Manual" will be offered;
3. Brochures for simple trouble-shootings of the machine is available;
4. Plenty of technical support online is available;
5. Quick Back-up Parts Available & Technical Assistance;
6. Free training service is available.

Q What's the OEM service of HARVARD LASER?

A 1. Customized and OEM orders are welcome if you need;
2. All the OEM services are free, customer only need to provide us with your logo drawing, function requirements, colors etc;
3. No MOQ required.