Policy
Q What's the warranty of HARVARD LASER ?
A 1. Machine machinery parts is 2 years under normally operating machine according to user manual;
2. Laser lens and mirrors warranty is 3 months;
3. Electronic spare parts (motors and motherboard and laser power supply) warranty is 12 months;
4. Damage spare parts for laser engraving machines(water pumps, water protective, red dot system, lens limit....) will be sent to you free charge with machine.
Q What's the QC system of HARVARD LASER?
A 1. Skilled and strict Quality Inspection Team is available during the material purchasing and production procedure;
2. Random sample testing by Quality Control;
3. Machines can Be Traced ;
4. Certified according to ISO 9001 and ISO 14001;
5. Certified according to CE and FDA standards.
Q What's the privacy of HARVARD LASER?
A 1. None of your personally identifiable information ( such as your name , address , email address ,bank info ,etc ) will be disclosed or shared with any third parties;
2. Contact: All of your inquiries or questions or helps will be answered within 24 hours, even in holiday. Also, please feel free to call us if you have any emergency questions.
Q What's the payment terms of HARVARD LASER?
A 1. 30% T/T paid in advance as deposit, the balance paid before shipment;
2. Irrevocable L/C at sight;
3. West Union.
Service
Q What's the pre-sale service of HARVARD LASER?
A1. 12 hours quick pre-sale response and free consulting；
2. Any kind of technical support are available for users；
3. Free Sample Making is available；
4. Free Sample Testing is available；
5. Progressing solution design will be offered to all the distributor and users.
Q What's the after-sale service of HARVARD LASER?
A 1. 12 hours Quick Feedback;
2. "Training Video", "Instruction Book", and "Operation Manual" will be offered;
3. Brochures for simple trouble-shootings of the machine is available;
4. Plenty of technical support online is available;
5. Quick Back-up Parts Available & Technical Assistance;
6. Free training service is available.
Q What's the OEM service of HARVARD LASER?
A 1. Customized and OEM orders are welcome if you need;
2. All the OEM services are free, customer only need to provide us with your logo drawing, function requirements, colors etc;
3. No MOQ required.
